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travel money
travel money online uk

Frequently asked questions

travel money

The Currency Club is part of Sterling Consortium Limited which is regulated by HMRC with whom it holds a Money Service Business licence.  Additionally, it is registered with the FCA as a small payments institution. These registration numbers are noted below and can be cross verified on both HMRC and the FCA's register

HMRC MSB registration no: 12120971

FCA no: 504439

The Currency Club is part of Sterling Consortium Limited. Sterling began as a partnership branch operation which began in 1972. It initially held its licence to transact in foreign currencies directly with the Bank of England. It pioneered commission free foreign exchange and focused mainly on delivering and buying currencies within Central London.It later incorporated into a limited company in 2006 known as Sterling Consortium Ltd. In 2010 Sterling's branch operation began its online offering to provide excellent value to customers throughout the United Kingdom.

Over the years, The Currency Club has leveraged off its international network of suppliers and has developed into becoming a key player in the foreign currency banknotes market. Due to the volumes of currency that The Currency Club buys and sells, it has access to the best possible pricing and passes this onto its members.

The Currency Club operates segregated client accounts with Lloyds Bank. It also holds merchant facilities with Barclays Bank.

Please refer to our privacy policy which can be viewed here

The Currency Club provides a specialist service for corporate clients. We can help you manage payments and receipts if you are dealing with overseas corporations and should you require currency conversions for overseas purchases for example, property or vehicles we can also assist.Please contact us on 020 7723 7000 for further details

Many credit cards charge hidden fees which can work out extremely costly when withdrawing foreign currency from cash machines abroad. You could be hit with a withdrawal fee, a cash advance fee, an exchange loading fee and even a foreign withdrawal ATM fee. This can end up being significantly more expensive than just obtaining currency from The Currency Club in advance of your trip.

If you really need to use your credit card abroad, always carefully check the small print from your card provider, so you know exactly how much you will be charged if you need to withdraw foreign currency abroad.

the currency club
the currency club

Frequently asked questions

currency rates

All orders are placed online via the website. Simply go to our homepage and complete the steps on the currency converter. Then follow the onscreen instructions. To check whether you have successfully placed the oredr, log in and check your Order History. Please not that all updates regarding your order shall be sent to your electronically via email so be sure to check your inbox.

If you are having trouble placing your order, please do not hesitate to contact our customer services team.

Yes. On successful completion of an order, you will receive an order acknowledgment email that we have received your currency order, followed by an and Order Confirmation with followed by a Payment Confirmation email that we have received payment against your order.

The minimum order amount with The Currency Club is £100 worth of currency and the maximum is £7500 per order per day for home delivery. Please note that we can also handle larger requirements so please email us on enquiries@thecurrencyclub.co.uk or ring us for further information on 020 7723 7000.

This shouldn't usually happen as the system is fully automated.

Firstly, try logging into your account. If you are facing an issue it could be that you have entered your email address incorrectly during the registration process. We can easily fix this if you call into our team.

If your email address has been entered correctly, check your junk/spam folder. Please make sure you add thecurrencyclub.co.uk to your safe senders list so you receive all communication from us regarding your order.

Orders can be cancelled due to a variety of reasons. An order can be cancelled automatically by the system if you have selected the low cost service and we do not receive payment in a timely fashion. It can also be cancelled if the card billing address does not match the delivery address or if we have run out of stock of the currency you have ordered.

Please check your Order Confirmation email carefully if any information is incorrect, send an e-mail with details of the discrepancy to enquiries@thecurrencyclub.co.uk

This could be because we are having difficulty obtaining that specific currency at the moment. Feel free to give us a ring on 020 7723 7000 and we can update you on future shipments

If you do not know what currency you should take on your trip then please call 020 7723 7000 or email us at enquiries@thecurrencyclub.co.uk

The Currency Club uses electronic methods to identify you at your current address.Therefore please ensure that you use your full name as it appears in your passport and your correct date of birth. If however, you have recently moved home, it is likely that you may not pass the identity check. We may then request further information to open your account.

If for any reason we need to contact you about your order it is important that we have a contact telephone number. We may ask you for an email address as well so that we can send you confirmation of your order in writing. Any personal information is strictly confidential and will only be used in accordance with our privacy policy.

If you select the Low Cost service, you have to settle your travel money order via bank transfer.You can also pay for your currency using debit or credit card. This is a very easy process to follow. Clear instructions are provided during the order process. After submitting the order and fixing the rate of exchange, you simply log into your online banking and make a transfer to our client account with Lloyds Bank. We will notify you via email. as soon as your funds clear with us. Please note that we do not accept cash deposits into our account.You can also pay for your currency using debit or credit card.

Firstly, please ensure that you are receiving other emails from us in relation to your order. If you are not, then please search for the question "I haven't received my email confirmation after placing my order, what should I do?"

If you have received other emails from us then please start by opening your online banking.Check that the payment has indeed left your account to our account and cross check the sort code and account number matches that of what we have sent to you.

Secondly, check that you have sent funds from your personal account and not a third party account. Finally cross check that you have applied the correct reference number on the payment.

If you are still facing a problem, then please do not hesitate to contact our customer services team.

We accept payments by MasterCard, MasterCard Debit, Maestro, Visa, Visa Debit and Visa Electron cards. All card transactions are completed on a secure encrypted link between our head office and the clearing bank centre. All card transactions will appear on the your bank statement under "The Currency Club"

In this instance, first contact your card issuer. They should be able to clarify the situation.

3D Secure is a secure level of authentication provided by the card programme providers' Visa and Mastercard. It is known as Mastercard secure code and Verified by Visa. Please note that all currency orders processed by The Currency Club must pass 3D secure authentication.

The Currency Club recently introduced two service level offerings to optimise value to customers.

a) Low Cost Service

This is a slightly slower process because it takes time for you to send funds to us and clear your payment; however this makes it a more inexpensive process allowing us to provide better value through the rates of exchange.

b) Quick and Easy

This is the most convenient, simplest and stress free way to pay The Currency Club.It is however more expensive for us to process. When you pay for currency using the quick and easy method, The Currency Club has to organise extra funds to cover your payment in order to dispatch your currency quicker. Secondly, when you use your card, you get extra protection for example, if your card is used fraudulently.

Unfortunately, all of this costs The Currency Club more money. It's not something that we directly benefit from hence why we have to charge a little bit more to cover its costs.

The Currency Club uses Royal Mail Special Delivery to deliver your currency.We make sure that we cover your currency against loss up to the value of its contents and its a secure delivery service on the working day you select by 1pm.

All individual orders can only be delivered to your home billing address only.

Firstly, please check that you have received the dispatch notification from The Currency Club the night before. If you have not then please log in to your account and check your order history.

If you have received a dispatch notification and have not received your currency by 1pm please contact us on enquiries@thecurrencyclub.co.uk so we can investigate this for you.

You can track your package with the unique tracking reference that is emailed to you.Please visit www.royalmail.com and follow steps to the "track and trace" page. Enter your unique tracking reference and follow the onscreen instructions.

If you have received a dispatch notification and have not received your currency by 1pm please contact us on enquiries@thecurrencyclub.co.uk so we can investigate this for you.

The Royal Mail will post a note through your letter box informing you of the nearest Royal Mail office for you to go to and collect your foreign currency. On this note there will be a number for you to call with the option of Royal Mail redelivering to your address at a time that suits. If you are collecting your currency, please take the red note,your photo ID (passport or drivers licence) and your proof of address (utility bill or bank statement) so that they can release the package to you without delay.

The Currency Club is open from Monday to Friday 9.30AM - 6.00PM (excluding UK Bank holidays) and Saturday between 10am and 6pm.

As a licensed money service business, The Currency Club must adhere to anti money laundering procedures. It is our duty to prevent and reduce the risk of money laundering on our platform whilst ensuring that you receive a seamless and stress free experience. We therefore may request further information from you when our internal systems alert us that you have reached some of our thresholds. Once we receive a satisfactory response from you, our internal compliance team will release your order for processing. You can always reach out to us at any time via our customer services team.

You can make all these changes by logging into your account with The Currency Club. Then click on the "My Account" section of the dashboard on the left. You will then be able to edit your personal information.

You can update your address simply by visiting the my account section of our website My Account Click on the edit icon underneath your address.

We will then conduct an electronic verification when you place your next order. If we are having difficulty authenticating you at your new address, we will ask for a scanned copy of your ID (passport or drivers licence) and proof of your new address (utility bill or bank statement)

In this instance, we cannot amend the delivery address of your currency order. You must immediately contact customer services on enquiries@thecurrencyclub.co.uk or 020 7723 7000.

You can do this simply by logging into your account, then clicking on the "My Account" section of the dashboard. The option to deactivate will be present.

the currency club
the currency club

Frequently asked questions

the currency club

Please send your currency back to us using Royal Mail Special Delivery and insure it at the post office up to the value of its contents in GBP. This will give you peace of mind you are using a service which is insured and secure to send cash in the post. Always remember to use the tamper proof bag supplied by Royal Mail.

If your currency goes missing on its way to us, you will have to open an investigation case with Royal Mail.Provided you have selected the Special Delivery service from Royal Mail and that you have insured the currency value correctly and adhered to Royal Mail's terms and conditions correctly, Royal Mail will then reimburse you the amount you have lost. Please check Royal Mail's website www.royalmail.com for full terms and conditions of their service as they will be subject to changes.

Royal Mail do not always deliver on Saturdays, so the latest we will receive your package should be by 1pm on Monday unless there is a bank holiday.Always keep an eye on the tracking information provided by Royal Mail via their website.

The Currency Club will apply the rate at the point in time that your order is processed by a cashier. This can be at any time within the working day from when the currency enters our cash centre to close of business.The Currency Club will however do its best to process your buy back order as promptly as possible.You will be notified via email of when we receive your currency and as its being processed.

Yes we do accept 500 EUR notes however, they attract a 3% fee. This is because The Currency Club gets charged significantly more to repatriate these notes back to mainland Europe as they cannot be sold to customers within the UK. Please feel free to contact our customer services team if you have any queries relating to other currency denominations.

The Currency Club operates all buy backs with a great deal of security under HD CCTV within its cash centre.The Currency Club also operates strict procedures to monitor all order progress. You can relax knowing that your currency order will be processed with the strictest security measures in place.

When you send currency to us via Royal Mail special delivery, we should receive it in our cash centre the next day by 1pm

Once your currency has been counted and processed, your order gets passed to our accounts team for release. You should expect to receive the funds in your account within 3 working days although our average processing time is usually much quicker.Keep an eye on your inbox for automatic updates.

Unfortunately, we can only send the proceeds of the exchange back to the name of the account of the sender.We cannot process buy back orders under third parties.

the currency club
the currency club

Frequently asked questions

best currency rates

Our International Payments Platform allows you to send money at the interbank exchange rate plus a small transaction fee. Within a few simple clicks you can send the money overseas We aim to save you up to 4% than your bank.

Signing up to make a currency payment is very simple and shouldn't take you longer than 5 minutes. In some cases, following the registration process and for your own security, we may request some documents to prove your identity. We can accept clear photos or scans which can be uploaded securely via the My Account section of our website or by clicking here. We accept the following file formats JPG, PDF, PNG.

Providing Proof of Address

The simplest way to provide this would be a utility bill (electric, gas, landline phone, water, satellite/cable TV, or broadband) or a bank statement. Please note we only accept documents which are within 3 months of age and they must include your full name and address. We cannot accept TV licences or mobile phone bills and please note that all documents must original and not edited.

Providing proof of Identification

We can accept an upload of your passport, government issued identity card or photocard drivers licence. Please make sure that your documents are in date and are valid.

When Uploading

Make sure that the name and address match those that you have registered. Secondly, your file must be less than 5MB each and must be clear.

You can currently transfer as much as GBP £50,000 worth of currency at a time online; however, we can most certainly accommodate larger transactions. Simply get in contact.

For a list of currencies we can accept and pay out, please use our converter by clicking here

The Currency Club links its exchange rates directly with the live interbank market. Therefore the rate will constantly fluctuate until your transaction is confirmed and the rate is then fixed. Please note that when the market is closed, we use the closing rate to determine our prices therefore the rates will not fluctuate. The rates will then start to adjust when markets re-open.

Firstly, the mid market rate is the mid-point between the global interbank buy and sell rates for a specific currency pair. This is also known as the mid-point between interbank "bid" and "ask" rates. Please note that The Currency Club links its rates of exchange directly from the interbank rates.

You will be able to book transfers at any time between 8am to 6pm Monday to Friday. We will soon be offering trading 24 hours a day, 7 days a week.

The Currency Club has been involved in currency dealing since 1972 and is registered with the Financial Conduct Authority under the Payment Services Regulations 2017. We also safeguard your funds with our banking partners. We always make sure that your funds are kept separate from our commercial funds in line with the regulations.

This is dependent on the service level that you select. The expected date of transfer is stated on the order flow.

Please get in contact with us before placing your transfer if this is the case on 020 7723 7000

Depending on the service level that you select, you can pay The Currency Club for your International Transfer via a debit card, credit card or bank transfer.

Single Euro Payments Area (SEPA) is a payment-integration initiative of the European Union for the simplification of bank transfers denominated in euros.
The aim of SEPA is to improve the efficiency of cross-border payments in euros and enables customers to make electronic euro payments to any account located anywhere in the area, using a single bank account. The geographical scope of the schemes currently covers 36 countries and territories: the 27 Member States plus United Kingdom, Iceland, Norway, Liechtenstein, Switzerland, Monaco, San Marino, Andorra and Vatican City State

Once a transfer is booked, payment is completed and the value date has been reached we cannot usually cancel a transfer. If you however urgently need to cancel a transfer immediately after booking the order, please contact us immediately on 020 7723 7000 so we can see how we can assist you. If we are able to cancel the transaction we may need to reverse the trade and there may be fees incurred. Please refer to our terms and conditions for more information.

If your recipient has not received your International Payment after 4 days of you receiving the payment confirmation then please contact us on 020 7723 7000

The Currency Club will always send the complete amount of currency that you have purchased, however depending on your recipients bank, they, or the intermediary banks may charge fees. This would be deducted from the total that is credited in the recipients account. Unfortunately, as the charges are deducted by the recipient's bank, we have no control over these charges and therefore we cannot reimburse you in the event that you are charged.

Unfortunately, although The Currency Club offers travel currency in the form of cash, we cannot wire cash internationally at present. All payments must arrive and be sent via bank transfer.

At present you cannot place a market order with The Currency Club however, we are working on this and will be bringing out new improvements to our platform in due course!

IBAN stands for International Bank Account Number. Your recipient can usually obtain this information from their bank statement or from within their online banking. It consists of up to 34 letters and numbers.

SWIFT stands for The Society for Worldwide Interbank Financial Telecommunication. SWIFT provides a network that allows financial institutions to send payment information in a very fast manner across the world safely and securely.

SWIFT and BIC are effectively the same thing. It is a code that identifies who the bank is and it can be either 8 or 11 characters long.

We can help you change your personal information. Please contact us for more information.

The total cost that you pay is determined by a couple of factors. Firstly, lets talk about the exchange rate. We use live interbank prices as our source to determine the exchange rate we provide you. The exchange rate you see consists of a combination of the live interbank rate at the time you transact along with a small margin that we keep for our profit and thats it. Please note that the exchange rates fluctuate throughout except for when the FX market is closed.

When creating your International Payment, you have the option to accept the rate on screen at the time and will have 10 minutes to complete your transfer. If you do not complete your transfer in 10 minutes we will fetch a new rate for you.

Secondly, a service fee may apply depending on the service you select. If you opt for our Quick and Easy Payment service, then a fee of 0.39% will be applied to your order. However, if you opt for our Low Cost Payment service then no fee applies.

The total fee is shown in a transparent manner during the order process.

We determine our exchange rate based on the closing interbank market rate at the time when the markets close. The rates remain unchanged until the markets re-open again.

For all international payments you need the following:

Your beneficiary's IBAN number (International Bank Account Number)

Your beneficiary's SWIFT code (the unique bank identifier code)

Your beneficiary's full name or company name if you are sending to a business exactly as it would appear on the bank statement

Your beneficiary's billing address as it appears on their bank statement. This is required for all international payments except for the Eurozone

If you are sending money to the United States, we will require:

The beneficiary's full name or company name if you are sending to a business exactly as shown on their bank statement.

The beneficiary's full address

The beneficiary's account number

The beneficiary's ABA (American Banking Association) number this is also known as the routing code.

Unfortunately, you cannot edit a beneficiary once it has been created, you will need to create a new one. Please remember that if you have added two beneficiaries with the same name then you must make sure you are sending the money to the correct beneficiary.

If you want to change the delivery method (for example low cost vs SWIFT) for an existing beneficiary, you will need to enter a new beneficiary as the delivery method is created at the point of entry.

Still need help? No problem! Speak to our dealers on 020 7723 7000